Notifications & Reminders
Booking confirmations, confirmations, reminders and arrival alerts go out by email and SMS automatically — on your branding, timed to the appointment.
The right message, at the right moment, in your voice.
No-shows and confused customers come from silence. Norwon keeps everyone informed at each step, with messages you control and reminders that adapt to when the visit actually is.
- Email and SMS. Reach customers the way they actually respond, with both channels built in.
- Adaptive reminders. A morning visit gets reminded the evening before; an afternoon visit a couple of hours ahead — not a blunt 24-hour blast.
- On your brand. Sender identity and message copy are yours; customers never see Norwon.
- Per-province SMS senders. Texts send from a local sender for the customer's province.
- Every message is editable. Confirmations, reminders, arrival and escalation copy are all edited in a template editor — no developer needed.
Built to fit the real visit
Set your templates
Edit each message once in the template editor — subject, body, variables — and save your voice.
Norwon sends on cue
Confirmations go out on booking; reminders fire on their adaptive schedule; an arrival note lands when the specialist checks in.
Replies route to you
Customers hear from your brand, and conversations stay yours.
Frequently asked questions
Can we edit the wording ourselves?
Yes — every message type has an editor with live variables, so you tune the voice without touching code.
Why adaptive reminders?
A single fixed reminder is easy to forget. Timing the nudge to the visit — evening before for mornings, hours before for afternoons — cuts no-shows.
What happens if a customer replies to a message?
Replies route back to your team under your own sender identity, so the conversation stays yours — the customer never sees Norwon.
See notifications & reminders in action
Book a demo and we'll show it on your own workflow.